< WORLDWIDE DELIVERY >

Log In  |Sign Up

CALL US:0086-318-7061761

HOME / FAQS >
FAQS
Q: HOW DO I CONTACT CUSTOMER SERVICE?
Our customer service representatives are happy to assist you by phone at 0086-318-7061761 or by email.
 
Q: IS SOUTHSEA BATH A TRADING COMPANY OR A MANUFACTURER?
Soutsea Bath has an owned factory to produce cast iron bathtub more than 20 years.
 
Q: DO YOU PRODUCE ANY OTHER MATERIAL BATHTUB EXCEPT CAST IRON?
Southsea Bath makes bathtub in enameled cast iron finish only. We will be happy to help you to source other material bathtubs in China if you ask. 
 
Q: WHAT IS THE THICKNESS ABOUT YOUR CAST IRON BATHTUB?
We finish drop in tubs thickness with 5-7MM and free standing tubs thickness with 7-9MM. And Southsea Bath bathtub porcelain thickness is about 2MM.
 
Q: DOES YOUR CAST IRON BATHTUB CONTAIN LEAD?
Compared with similar products, Southsea cast iron bathtubs are all enameled by using lead-free porcelain, which can guarantee health and environmental very well.
 
Q: CAN I USE A MAT ON THE BOTTOM OF MY SOUTHSEA BATHTUB? 
The use of a rubber mat is acceptable, providing you remove it when your tub is not in use, as certain 
remains and water trapped under the mat can cause discoloration.
 
Q: IT LOOKS LIKE YOUR CAST IRON BATHTUB WAS CORRUGATED ON SURFACE, IS THIS A QUALITY ISSUE?
It's not a quality issue, but this is actually caused by the technological process of enameling. And due to the light reflection, different light intensity and angle may also affect the strength of the corrugation. In fact, all of the cast iron bathtub products has a corrugation phenomenon. Southsea cast iron bathtub products are of high glaze glossiness, it is more obvious than low glossiness to find this phenomenon, however, this is inevitable.
 
Q: WHAT FORMS OF PACKING DO YOU SUPPLY?
Southsea Bath offer wooden pallet and wooden crate for packing. Drop in style tubs are usually packed on wooden pallet. For free standing style tubs, we will choose wooden pallet or wooden crate according to tub finish and customer’s requirement. 
 
Q: HOW LONG TIME YOU CAN FINISH ONE CONTAINER ORDER?
Generally speaking, we need10-15 days to finish one 20ft container and 20-25 days to finish one 40ft container.
 
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Southsea Bath currently accepts PayPal, Alipay online, Telegraphic Transfer and Letter of Credit. 
 
Q: DO YOU OFFER A WARRANTY?
Southsea Bath products are covered for a period of two years from the date of purchase. Some items, such as those with living finishes, are not covered by our warranty. For more information, also see our Warranty page.
 
Q: WHAT IS A LIVING FINISH?
A living finish is a natural patina on a metal or other material. Examples include unsealed copper, nickel and bronze, teak and bamboo. These items are subject to the effects of weather, water and air, and their appearance can be expected to change over time.
 
Q: DO YOU HAVE A CATALOG?
Southsea Bath currently prints an annual full-color catalog that is available for free. You also download from our website. 
 
Q: HOW DO I LEARN ABOUT NEW PRODUCTS OR SPECIAL OFFERS?
You can sign up for our Newsletter for notifications on the latest products and special offers.


Scan QR code to pay attention to southsea baths

ANPING NANHAI SANITARY WARE CO.,LTD 2015 | ALL RIGHTS RESERVED